As an expert in the plumbing industry, I have seen firsthand the impact that software can have on a company's success. In the case of Roto-Rooter, their use of innovative software has played a crucial role in their growth and efficiency. Founded in 1935, Roto-Rooter has been a household name for decades. However, it wasn't until my parents bought the company in 1960 that they truly began to thrive. One of the key factors in their success has been their adoption of Corrigo software. Corrigo is a comprehensive platform that allows Roto-Rooter to manage work orders from start to finish, all in one place.
This eliminates the need for spreadsheets or complicated solutions, streamlining their processes and increasing efficiency. One of the most significant benefits of Corrigo is its integration with Salesforce. This allows for seamless ticket generation and tracking, making it easier for Roto-Rooter to manage their contractors and ensure accountability. While Roto-Rooter is primarily known for its services to homeowners, they also work with facility managers. In these cases, they use ServiceChannel contractor software solutions to track and manage work orders. This software allows them to have visibility of everyone involved in the process, ensuring a quick resolution and maintaining customer satisfaction. As my colleague Parker likes to say, this software allows us to "follow the breadcrumbs" and see every step of the work order process.
This level of transparency not only benefits our customers but also helps us maintain our high standards of quality and efficiency. However, as with any software, there are some downsides. As an OS working with Roto-Rooter since January, I have noticed that we are not compensated for driving or researching. In fact, we only receive about 18% of what we charge the company. While this may seem like a significant cut, the benefits of using software like Corrigo and ServiceChannel far outweigh this minor inconvenience. Another software that has played a crucial role in Roto-Rooter's success is ServiceTitan.
This comprehensive plumbing business software was specifically designed to help service companies optimize their operations, increase revenues, and achieve growth. Before implementing ServiceTitan, Roto-Rooter's commercial electrical, plumbing, and HVAC workshops used different software in each office. This lack of cohesion caused inefficiencies and hindered their growth. However, with ServiceTitan's cloud-based mobile platform, Roto-Rooter was able to streamline their operations and improve customer service. One of the most significant benefits of ServiceTitan is its financial planning feature. This allows Roto-Rooter to offer customers a payment plan for their core needs and plumbing services.
This not only increases customer satisfaction but also helps Roto-Rooter maintain a steady stream of revenue. In conclusion, it is clear that software has played a crucial role in Roto-Rooter's success. From streamlining processes to improving customer service and increasing revenue, the use of innovative software has been a game-changer for this iconic company. As an expert in the industry, I can confidently say that Roto-Rooter's adoption of software has been a key factor in their continued growth and success.
